Returns & Refunds Policy
Welcome to Kritko Returns & Refunds Policy
This Return & Refund Policy outlines the conditions under which refunds or returns may be issued for services and products purchased from Kritko. By using or purchasing our services, you agree to the terms described below.
Digital Products & Services
Kritko primarily offers digital products, software services, cloud solutions, and subscription-based services. As these are intangible and delivered electronically, returns are generally not applicable once access has been granted or services have commenced.
Subscription-Based Services
For subscription-based plans (monthly, quarterly, or annual):
- Payments are billed in advance.
- You may cancel your subscription at any time as per our Cancellation Policy.
- Refunds for unused subscription periods are not provided, unless otherwise stated in writing or required by applicable law.
- Promotional or discounted plans are non-refundable.
One-Time Purchases & Setup Fees
For one-time services, setup charges, onboarding fees, or custom development work:
- Refunds are not available once the service has started or resources have been allocated.
- If a refund request is approved before work begins, applicable administrative or processing fees may be deducted
Refund Eligibility (Exceptional Cases)
Refunds may be considered only in the following circumstances:
- Duplicate or accidental payment
- Service unavailability caused solely by Kritko
- Billing errors directly attributable to Kritko
All refund requests are reviewed on a case-by-case basis and approved at Kritko’s sole discretion.
Non-Refundable Items
The following are non-refundable:
- Activated subscriptions
- Used or partially used services
- Setup, configuration, or customization fees
- Third-party services, licenses, or integrations
- Fees paid during promotional or discounted periods
Refund Processing
If a refund is approved:
- Refunds will be processed using the original payment method
- Processing time may vary depending on your payment provider
- Any applicable transaction or gateway fees may be deducted
Chargebacks & Disputes
Initiating a chargeback without first contacting Kritko may result in account suspension or termination. We encourage users to contact our support team to resolve billing concerns promptly.
Changes to This Policy
Kritko reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.
Contact Information
For questions regarding returns or refunds, please contact us at: